September 18, 2019
ECFG Completes Customer Survey!
Thank you to our customers who participated in our recent Customer Survey. The feedback you provided is extremely important in our efforts to remain a World Class Open Die Forger. All of the data has been analyzed and a high level summary has been presented to our Executive Team and Quality Council. In addition, a webinar has been created for our inside and outside sales groups so that we can see where we are doing well and where we need to improve. The personalized comments were very helpful and allowed us to better target specific areas of our customer service. We plan to conduct a formal customer survey annually, but we are happy to receive your feedback at any time. Congratulations to our 2 winners who received $100 gift cards in our drawing!